Important updates regarding our online ordering process.
We have implemented new rules to enhance the security and efficiency of our services. Please take a moment to review the following changes, which will be effective from June 1, 2023.
First Order Pickup from Store: To ensure a smooth and secure transaction, we now require that the first order placed by a customer be picked up directly from our store. This allows us to verify your identity and provide additional assistance if needed. Starting from your second order, you may choose between store pickup and delivery.
Credit Card and ID Verification: Upon pickup, it is mandatory to present the credit card used for payment, along with a valid government-issued identification document that matches the name on the order. This verification step helps protect against fraudulent activity and ensures that the correct person receives the order.
We understand that these new requirements may add an extra step to the pickup process, but they are designed to prioritise your safety and protect your personal information.
Failure to comply may result in the cancellation of your order or delays in the pickup process. Should you have any concerns or questions, our customer service team will be happy to assist you.